ABOUT US
Why Choose Priority Protection
When considering Priority Protection as your security supplier, you’re choosing a partner dedicated to delivering unparalleled customer service and ensuring a premium guest experience for your clients. Our commitment to excellence begins with our highly trained and professional security guards, who prioritise safety and security while also providing an exceptional service.
We understand that each client has unique needs, which is why we take the time to thoroughly understand their requirements and tailor our services accordingly. From the moment you engage with us, you’ll experience a dedicated team that is attentive, responsive, and proactive in addressing your concerns and ensuring peace of mind.
Our customer service extends beyond security, as we strive to create a welcoming and comfortable environment for your clients and guests. Our security guards are experienced and trained to greet guests warmly, offer assistance, and go the extra mile to ensure a positive experience for everyone involved.
In addition to exceptional customer service, we take pride in the quality of our products and services. Our security guards are equipped with the latest technology and tools to effectively carry out their duties, ensuring maximum safety and security.
To demonstrate our unique value to our customers, we emphasise a personalised approach, proactive communication, professionalism, reliability, and a commitment to excellence. By consistently delivering an exceptional service and high-quality products, Priority Protection stands out as a trusted partner in ensuring the safety and success of your events and projects.
Our Staff
Priority Protection is built on the strength and professionalism of its people to deliver and build substantially rewarding business outcomes for both the client and the business.
In turn for dedication and support that our staff demonstrates, they are rewarded by having the opportunity to continually learn, develop and build their career in partnership with a professional and supportive security industry leader.
All Priority Protection guards are trained in both security and customer service. All of our staff hold a full security licence, Responsible Service of Alcohol accredited (RSA) and are first aid certified to ensure that they can cope within any security business encounter that your business may face.
At Priority, we are an equal opportunity employer and attract and retain our staff based on their professional skill, conduct and ability to deliver the results that our clients require.
Vision
Striving for continual growth and advancement, we are unwavering in our dedication to exceed client expectations, aiming to establish ourselves as the foremost security service in Sydney, renowned for unmatched reliability and excellence.
Mission
We are committed to delivering top-tier security services, creating an impervious shield of safety for our clients, their patrons, and the broader public.
Core Values
Rooted in honesty, integrity, respect, and unwavering professionalism, our organisational culture nurtures individual growth. Our distinctive strengths ensure the highest level of customer service, marked by:
– Dependable Staff Strength
– Reliability and Professionalism in Every Interaction
– Harmonious Team Synergy, fostering a proactive and solution-driven mindset
– Round-the-Clock Availability for Security Personnel, ready to meet short-notice requests.
– Ongoing Enhancement of Skills: We emphasise consistent training and strong support for our team members.
– Timely Responsiveness: We swiftly address emerging needs, complaints, or feedback, fuelled by a dedicated commitment to elevating our business reputation.
– Focus on Solutions: Problem-solving is not just a step; it’s a top priority, ensuring effective and smooth results.
– Feedback Integration through social media/Website: Actively seeking and appreciating client input, we ensure our offerings consistently meet and surpass client expectations and industry standards.
Factors Shaping Our Business Strategy
1. Our Rostering System
Guard House ™ is our very efficient rostering system for security guards and staff to have access to confirm shifts and serves as a digital sign on register2. Training & Inductions
All guards are trained and inducted after the hiring process to ensure they cater to each client’s needs3. Strict Adherance to Uniform
All of our guards present in professional attire onsite with a well groomed presentation4. Work Health & Safety
WHS is integrated in all of our operations to ensure a safe environment for our guards, clients and their staffOur Purpose
A High Commitment
We will provide optimal training for all our employees that enable them to professionally discharge their duties and provide the best possible services.
Loyalty to Our Clients
We will maintain our credibility as a trusted and reliable security guard services company.
Quality Assurance
We are committed to provide high quality results for our Clients.
Positive Impact
Professional guards are trained to look for suspicious activity on the spot. They can assess a situation and react to security breaches.